Frequently asked questions and answers

Take a look at frequently asked questions and their answer.

The upcoming festival takes place on Friday 7, Saturday 8 and Sunday 9 July 2023.

Your tickets are stored in your personal account at Ticketmaster. Click here for more information on how to retrieve them.

With a group ticket, the entire group enters at once after scanning the ticket. It is not possible to enter staggered.
Yes, it's possoble to transfer one ore more tickets from your account to someone else. Click for more information at the Ticketmaster website.
Yes, it's possible to sell your NN North Sea Jazz ticket via the Ticketmaster resale platform. Click here for more information
There is no in/out service. It is not possible to go out after entering and then back in later.
No this is not allowed. At the festival are many catering outlets with a varied range of drinks.
At the festival you pay cashless for your food and drinks. Just like you’re used to elsewhere: with your debit card, credit card, or phone.
Yes, we dont have a minimum age. We even have special Junior Tickets for children up to the age of 15. These give access to the festival accompanied by someone with a regular ticket. These Junior Tickets cannot be purchased separately.

It is up to the parents/guardians to determine whether the festival is suitable for (their) children. We would also like to emphasize the importance of good hearing protection, especially for our young visitors. Visit ilovemyears.nl for more information.
Unfortunately, no travel arrangements are currently offered for the NN North Sea Jazz Festival 2023.

Unfortunately there are no special packages including over night stay available for the NN North Sea Jazz Festival 2023.

Rotterdam Ahoy is accessible by car; there are several road exits nearby. However, due to the overload of cars on the roads near Rotterdam we recommend to use the public transportation system. Click here for more information.             
The entire festival is accesible for disabled persons and every hall is accessible for people in a wheelchair. With the wide hallways, escalators and elevators the festival is easily accessible for everyone.              
The doors open on all days at 2.30.
You can bring a small camera. Only when you are accredited as a press photographer it’s allowed to bring professional photo / film cameras to the festival. IPads and other tablets are also not allowed, partly due to the discomfort they give other visitors when being used in the audience.
Unfortunately it's not possible to register to work at the festival at the moment. We have a large pool of employees from which we can draw each year, and a long reserve list.              
U betaalt servicekosten, omdat er gebruik wordt gemaakt van een extern ticketingsysteem. In het bedrag zitten de kosten die rechtstreeks gerelateerd zijn aan het ticket. Denk aan kosten voor het scannen, de helpdesk, backoffice, datacommunicatie, toegangscontrole, mensen die de voorstellingen in het ticketingsysteem invoeren.
To get access to a plus concert you first have to purchase a day ticket or a 3-day ticket. You cannot purchase a single supplementary tickets ticket. You could, however buy an All-in ticket which gives you access to the regular concerts and all the supplementary tickets.
Supplementary tickets in the Amazon are seated concerts and we expect far more visitors than the Amazon can handle. By selling supplementary tickets we are able to guarantee true music lovers a seat. Also supplementary tickets are very exclusive, special and unique concerts that we couldn’t have programmed without the extra fee