Frequently asked questions and answers

Take a look at frequently asked questions and their answer.
The upcoming festival takes place on Friday 11, Saturday 12 and Sunday 13 July 2025.

Your tickets are stored in your personal account at Ticketmaster. Click here for more information on how to retrieve them.

With a group ticket, the entire group enters at once after scanning the ticket. It is not possible to enter staggered.
Yes, it's possible to transfer one ore more tickets from your account to someone else. Click for more information at the Ticketmaster website.
Yes, it's possible to sell your NN North Sea Jazz ticket via the Ticketmaster resale platform. Click here for more information
There is no in/out service. It is not possible to go out after entering and then back in later.
No this is not allowed. At the festival are many catering outlets with a varied range of drinks.
At the festival you pay cashless for your food and drinks. Just like you’re used to elsewhere: with your debit card, credit card, or phone.
Yes, we dont have a minimum age. We even have special Junior Tickets for children up to the age of 15. These give access to the festival accompanied by someone with a regular ticket. These Junior Tickets cannot be purchased separately.

It is up to the parents/guardians to determine whether the festival is suitable for (their) children. We would also like to emphasize the importance of good hearing protection, especially for our young visitors. Visit for more information.
Unfortunately, no travel arrangements are currently offered for the NN North Sea Jazz Festival 2023.

Unfortunately there are no special packages including over night stay available for the NN North Sea Jazz Festival 2023.

Rotterdam Ahoy is accessible by car; there are several road exits nearby. However, due to the overload of cars on the roads near Rotterdam we recommend to use the public transportation system. Click here for more information.             
The entire festival is accesible for disabled persons and every hall is accessible for people in a wheelchair. With the wide hallways, escalators and elevators the festival is easily accessible for everyone.              
The organization wants to ensure that the event is a pleasant and safe place for all visitors. Discrimination, intimidation, vandalism, provocation, aggression, nuisance, or violence in any form will not be tolerated. Such behavior may lead to removal from the festival site without a refund and/or transfer to the police.

If you encounter this, you can report it to security, first aid, or our Livecrowd visitor service team. They can be reached digitally in various ways via this link or physically at the Livecrowd information stand in the Plaza, the main hall in the extension of the entrance.

You can also share your story confidentially with a counselor at the festival through them.
The doors open on all days at 2.30.
You can bring a small camera. Only when you are accredited as a press photographer it’s allowed to bring professional photo / film cameras to the festival. IPads and other tablets are also not allowed, partly due to the discomfort they give other visitors when being used in the audience.
Unfortunately it's not possible to register to work at the festival at the moment. We have a large pool of employees from which we can draw each year, and a long reserve list.